Information design is about presenting information with clarity and simplicity. At Boag Associates we ensure that our designs support your organization’s objectives, and we measure the impact of our work so that we can demonstrate a return on your investment. Our information designs win international awards for their creativity.
What we have achieved with our clients...
- Most successful online mortgage switching application – Nationwide Building Society
- 33% additional income resulting from 60% more calls – HM Revenue and Customs
- 10% increase in CSAT and 28 FTE reduction in CSRs – T-Mobile
- Spoiled forms reduced from 1-in-3 to 1-in-11 – Office of the Public Guardian
- Reduced customer complaints to Ofwat by 50% – Yorkshire Water
- Reduced sheets used in consumer bills by 50% – British Gas
- Improved JD Power energy bill CSAT ranking from 4th to 2nd (out of 6) – EDF Energy
- 100% increase in service take-up (via online channel) – Key Skills Support Programme
- Saved £169,000 design and print costs – Royal Mail
Awards and recognition
We're a 2010 Center for Plain Language Clear Mark Awards finalist, and winner in the category of 'Best revised private document'.
We're a 2007 and 2009 Design Business Association Design Effectiveness Awards winner.
We're a 2004 International Society of Typographic Designers Award winner.
